Traveljigsaw registered office is at 1st Floor, 49 Peter Street, Manchester, M2 3NG, UK and our company number is 05179829. These terms and conditions, together with our web site terms and conditions of use, privacy policy and security policy constitute our agreement with you for the services we provide in acting a broker with respect to the hiring of vehicles. Together, these are referred to as our terms.These terms shall apply to all contracts for the provision of our services to the exclusion of all other terms and conditions.No conduct by Traveljigsaw shall be deemed to constitute acceptance of any other terms.Acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of these terms.Traveljigsaw may change the terms from time to time and you are advised to check the web site to consider any changes to the terms which apply to you.
When we act on your behalf in arranging vehicle hire, we are only acting as a booking agent on behalf of the vehicle hire company. Your hire of any vehicle through us is therefore subject to the terms and conditions of vehicle hire imposed by the hire company and corresponding laws of the country and/or state that the rental takes place in. Individual restrictions may also apply to your vehicle hire.

The products available on this web site are not available to US and Canadian residents due to the terms & conditions of our suppliers. These terms apply to any booking that you make through us on or through this web site, so you should make sure that you are aware of their contents. Both the vehicle hire company and our terms and conditions contain some exclusions and limitations of liability.

Your booking on this web site is conditional on you accepting our terms. If you do not agree with any part of them you must not proceed with your booking. By confirming that your wish to book a vehicle through this web site you accept that you have read, understood and accepted the relevant terms. If there is any part that you do not fully understand, or if you have a query about the vehicle hire or any other product, please contact us on 1800 017 503.

There may be some circumstances where we do not know whether or not our suppliers have a particular vehicle available. This will be clearly indicated either before or after you have sent your request through.In these cases we will put the vehicle on 'request' with the supplier. This means that although we cannot immediately confirm to you that your requested vehicle is available we willuse our reasonable endeavours to find it for you and will inform you of the outcome within 48 hours of your request.

[In other cases the requested vehicle is available]. Where you offer to hire a vehicle or other product on this web site at the suggested price it may be accepted by us on behalf of the vehicle hire company within 48 hours of you submitting your order (or up to 1 day before arrival, if earlier). We will notify you by return e-mail and by e-mailing a booking confirmation if your offer has been accepted. Please note that you will not have any contract for vehicle hire at the price offered until your booking has been confirmed and the necessary payment received. If you have any questions, please feel free to contact us.

Please note that any contract entered into will be with the individual actually booking the vehicle and all correspondence will be sent to that address given, even where a third party actually pays for the hire.For the avoidance of doubt nothing contained in our terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.

Important Notes

The rental voucher must be presented when picking up your rental car. Traveljigsaw cannot be held responsible for rentals rejected if a voucher is not presented.

Traveljigsaw cannot accept liability for any charges incurred as a result of documentation signed for and accepted locally.


Traveljigsaw will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The customer will accept full responsibility in respect of such claims. This list is notexhaustive.

What is included in the price? Rates include unlimited mileage (except some vehicles in Canada *, Australia and prestige vehicles), collision damage waiver (see note below re CDW), third party insurance (see IMPORTANT NOTE BELOW), theft waiver, local taxes # and airport fees.

Please read the specific terms and conditions
*In Canada, unlimited mileage is applicable to travel within adjacent provinces/states of collection.
# Some exclusions may apply, please check with reservations centre.

CDW Collision Damage Waiver (CDW) reduces the renter's liability from the total cost of the damage, to an excess amount where applicable unless the renter intentionally causes the damage; is under the influence of drink or drugs; or uses the vehicle in a prohibited or negligent way e.g. driving off main roads or hiring to other parties. CDW covers liability for damage to the vehicle or its parts and accessories. In most destinations windscreens, tyres, under carriage, replacement locks, replacement keys and towing charges are not covered under the insurance policy. Other exclusions may apply & can differ between rental companies, so we recommend checking with the car hire company at the time of collecting the vehicle what the exclusions are.

Theft Waiver (TW) reduces the renter's liability in the event of theft or damages caused due to theft or attempted theft of the vehicle to an excess amount where applicable. Negligence connected with the theft of the vehicle may lead to the car hire company requiring the full amount for the cost of the vehicle.

IMPORTANT NOTE
Please check carefully the details of the insurance provided under your contract with the car hire company in resort. It is not unusual for third party cover to exclude blood relatives and members of your immediate family or members of the same home address who travel with you in the vehicle. Top up policies will normally be available to purchase directly from the car hire company in resort, or such cover may already be included in your holiday insurance. For peace of mind, Traveljigsaw strongly recommends that you familiarize yourself fully with the extent of the cover provided with any rental & where necessary, take out additional cover in respect of your spouse and any children or close relatives who will be accompanying you in the vehicle.

What Is Not Included In The Price?
Petrol (except the first tank of fuel on Select Packages in North America and South Africa), Personal Accident Insurance (unless specified on your Traveljigsaw voucher), special request items, insurance excess (unless specified on the Traveljigsaw voucher), out of hours charges, garaging, parking and traffic fines, additional driver charges and young driver surcharges where applicable. All costs are payable locally. In some locations an optional insurance may be offered to reduce or waive the renter's liability. Additional insurance may be required if driving outside the country of hire. Items paid locally may be subject to tax.

Personal Accident Insurance This optional insurance may be covered by your holiday insurance (check before you travel). If you require PAI, it can be purchased locally on collection of the hire car.

Local Deposits & Petrol Most car hire companies will require a deposit at the start of the rental to cover petrol, liability excess and other charges incurred during the hire. A valid major credit card will be required in most cases (check with our Reservations Centre) and must be in the lead driver's name.Provided the car & extras are returned in the same state as rented & in accordance with the fuel policy, this deposit will be refunded when returning the vehicle.Please note some rental companies operate a fuel policy where you must purchase the first tank of fuel & return the vehicle empty ? in these circumstances there is no refund for unused fuel.

Out of hours charges In most airport locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service, which will be payable locally. We will advise you whether a change will apply when you confirm your pick up times in your booking request. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available. Traveljigsaw can accept no further responsibility where there is no out of hour's facility available and it is therefore recommended that customers should take independent travel insurance.

Minimum/Maximum Age Limitations In most destinations, the minimum hiring age is 21 years.Surcharges can apply in certain companies & in certain countries for drivers aged less than 25 years & over and 65 years, where the correct driver age has been submitted with the booking request we will advise of any likely charges. Minimum age requirements on larger car groups may also be increased at selected locations. Please check with our Reservations Centre if you have any questions or concerns on this matter.

Additional Drivers Charges may apply for additional drivers in certain areas, payable locally (Unless specified on the Traveljigsaw voucher) Please check with our Reservations Centre.

Period of Hire/Daily Rate Calculation Hire periods are calculated on a 24-hour basis. After collection of the car, an extension of the hire period and late returns will be charged by the car hire company at the local daily tariff (which may be considerably higher).

Early Return/Rental Extension The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units. If you wish to extend the rental period after collection of the car, or if you return the car later than stated on your voucher, you will be charged locally at the local daily rate, which may be higher than our rates. Unfortunately Traveljigsaw are unable to make refunds for vehicles returned early.

One Ways One way rentals must be confirmed in advance and may be subject to drop charges, payable locally.We will advise you on the approximate costs after we receive your booking request & receive confirmation from the supplier on the one way.

Child Seats and Special Requests Child seats and roof racks (not available on some vehicles) and additional items are available on request in most destinations, although they cannot be guaranteed. In most states of the USA child seats are required by law. There is usually a charge payable locally. Please note rear seat belts may not be provided in all vehicles. Check with our reservations centre regarding these items. Requests for these items should be made at the time of booking.

Delivery & Collection Charges may apply outside office hours even if late collection is caused by a flight delay. In most locations, delivery and collection to accommodation is available, although a charge may apply. Full address details and a time of delivery must be given at the time of booking. Please note deliveries cannot be made to private accommodation.

Driving Areas Restrictions may be applicable when crossing country / state borders, our reservations department must therefore be advised at the time of booking whether you intend to travel with the vehicle into any other countries. Additional documentation may be required and local charges may apply for travel to certain countries. Restrictions may also apply in Australia and remote areas, please check with our Reservations Centre.

If You Wish to Make Changes to Your Booking Reservations amendments following issue of confirmation/invoice but prior to the commencement of the rental may be made free of charge. Reservations which are fully pre-paid at the time of booking can be cancelled free of charge up to 48 hours before the commencement of the rental. Where a reservation originally secured with a deposit payment (Deposit Booking) is cancelled more than 48 hours prior to the pick up time then a cancellation fee equal to the deposit amount will be charged. All reservations cancelled within 48 hours of the commencement of the rental will incur a charge equal to 3 days rental or the deposit amount, whichever is the greater. This also applies to no shows in resort; including non-receipt of vehicle due to insufficient documentation.

To cancel your booking, please call a member of our team on 1800 017 503 and have your name and reference number ready

If We Make Changes to Your Booking Occasionally it may be necessary for us to make changes to your booking (after acceptance) and we reserve the right to do so without any liability. In all cases we will advise you as soon as reasonably possible before the date of hire.

Documentation Your voucher will be normally be dispatched within 48 hours of us receiving your booking request, providing that full arrival details have been advised; i.e. flight number and arrival time or a local address and telephone number. Please note that certain ?request? vehicles may take longer to confirm & we will advise you if this is the case.Traveljigsaw cannot be held responsible for rentals charged locally or rejected if a voucher is not presented when collecting the vehicle. Please ensure you travel with your full valid national driving licence and passport, if applicable. Please check with our Reservations Centre if any other documentation is required.

Driving License Drivers must produce a full Australian Driving License held for at least 1 year (2 years in selected locations, please check with our reservations department). Drivers holding Non Australian licenses should contact our customer services department prior to pick up on 1800 017 503. If a new photo card license is held, clients must also produce the paper documents, which accompany the photo card. Our reservations centre must be advised of any endorsements at the time of booking and Traveljigsaw reserve the right to refuse the booking on this basis according to our supplier's terms and conditions. All persons driving the vehicle must be in possession of their driving license at all times for perusal by local authorities. No refunds will be given for rentals rejected due to non-production of a driving license or non-disclosed endorsements. Please note an International Driving License/Permit does not replace the requirement for a regular driving license.If using an international license /permit, a full driving license in the principal driver’s name will still be mandatory in order to rent the vehicle.

Car Capacity and Vehicle Type All vehicles are insured for a maximum number of passengers. Traveljigsaw cannot accept liability for the vehicle being unsuitable for all passengers and luggage. As a guide please refer to the Traveljigsaw website for approximate passenger of the car groups available.Traveljigsaw cannot accept responsibility for rentals denied at the counter due to the party size being too large for the vehicle.

Traveljigsaw is unable to guarantee a particular make or model of vehicle. The car shown on your voucher is for guidance only and may be substituted for an alternative similar model or upgraded vehicle.

Provision of Cars The car hire company reserves the right to refuse to provide a hire car to any person considered unfit to drive or who does not meet eligibility requirements. Traveljigsaw will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you may have to pay.

Complaints If you are dissatisfied in any way with the standard of vehicle upon collection, please report this to the car hire company immediately. It is difficult for Traveljigsaw to assess any claim regarding the standard of your vehicle if this action is not taken during the hire. If you are dissatisfied in any way, please contact our Customer Relations Department, within 3 months of your return.

Mechanical Difficulties/Accidents In the case of breakdown or mechanical difficulties, you must call the car hire company immediately. The car hire company must give authority for repairs or replacement cars. If you are involved in an accident, the local police and car hire company MUST be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you wish to make an insurance claim.

Traveljigsaw act as an agent for the car hire companies and a contract will be taken with the car hire company supplying the car. Clients will then also be subject to the terms and conditions of the contract, and the laws of the country where the rental takes place. Traveljigsaw accepts no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial dispute, including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellation of scheduled airlines and financial failure of airlines.

The General Information and Terms & Conditions stated are correct at the time of going to press.

Driving in the USA
Third Party Insurance All hire cars in the US provide Third Party Insurance to the statutory minimum required, however this can be as low as $5000.

Supplemental Liability Insurance (SLI) / Extended Protection (EP) In Many countries it is required by law that car insurance must include unlimited Third Party coverage. In the USA this is not the case, therefore all our Fully Inclusive and Premium Rate Products include Extended Protection (EP) or Supplemental Liability Insurance (SLI). EP/SLI covers the Renter for liability to third parties for bodily injuries and property damage only, (not hire vehicle), resulting from an accident in the rented vehicle, to the maximum total protection of US$1 million.

Under-Insured Motorist Protection (UMP) UMP provides the renter, family members and passengers travelling together in the rented vehicle with up to $1,000,000 of non-stacked coverage for bodily injury sustained while driving the rental car, and caused by another driver who has no insurance, minimal insurance, or is a hit-and-run driver.

Terms of your Contract with Traveljigsaw

However you choose to book, it is important to understand how and when a contract is formed.
The technical steps required for a contract to be formed are as follows:

When we quote prices over the telephone or place our services on our website we are inviting you to make an offer for their purchase. You do not make this offer until you do so verbally or by pressing "Book Now".

You have made Traveljigsaw an offer to purchase the services once you have either pressed "Book Now" or done so verbally. Traveljigsaw will then accept this offer when it has both received full payment and has sent you your confirmation voucher. Once done there is a binding contract between you and Traveljigsaw for the delivery of its services.

Traveljigsaw are responsible for losses you suffer as a result of Traveljigsaw breaking this agreement if the losses are a foreseeable consequence of Traveljigsaw breaking the agreement. Losses are foreseeable where they could be contemplated by both you and Traveljigsaw at the time our agreement is formed. Traveljigsaw are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and Traveljigsaw nor are they liable for, without limitations loss of profits or loss of opportunity, loss of goodwill or consequential losses, damages or costs.

Traveljigsaw shall not be liable itself or vicariously through its local car rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, Traveljigsaw may terminate and withdraw this booking, reservation or rental by giving 14 days notice to the client's original billing address.

Please check the web site terms of use for compliance with the Consumer Protection (Distance Selling) Regulations 2000.

You shall fully indemnify and keep fully indemnified Traveljigsaw from and against all losses, costs (including legal) and damages incurred by Traveljigsaw as a result of a breach by the renter of our terms.

Traveljigsaw provides no warranties or undertakings other than those that are expressed in our terms.

These terms are governed by the laws of England whose courts shall have exclusive jurisdiction.